Documentation  〉How alerting works

We verify downtimes two additional times before notifying you, from at least one different location (so three down checks required in total). This is to avoid any false positive and very short glitch. To make the alerting as fast as possible, we perform these two verification checks twice as fast as your configured interval.

So for example: if you have configured a monitoring interval of 1min, and the first down check occurs at 08:00:00, the first confirmation will run at 08:00:30 (from a different location), and the second confirmation will run at 08:01:00. If after this confirmation your site is still down, that's when we send the alert.

This means that any downtime shorter than your check interval (shorter than 1min in this example) will not be notified. And any downtime longer than your check interval * 1.5 (longer than 1min30s in this example) is guaranteed to be notified. For any downtime between these two duration, it'll depend on how long the downtime was ongoing when we first noticed it.

Adrien Rey-Jarthon
Created on October 17, 2023 · Suggest changes to this page